Customer Testimonials
Always give you back your car in A plus condition
Tyler was great to work with. Greg is pretty cool too. Master tech fixed something no one else could. Thank you for the great service.
I had a recall on my 2016 Rover Supercharged. They took care of it and all the other things that resulted from the repair. The price is high, expected from a range rover dealer but you get what you're paying for, great service and great stuff. I'd highly recommend
They don't answer the phone when you call, but to their credit they called back within 20 minutes. They would not accept my diagnosis. I dropped off my Rover at 10am and 5 hours later they hadn't diagnosed it or communicated with me. I told them I would be back the next morning. They said nothing the next morning. At 10:30 I texted for an update and heard nothing. At 12:30 I texted again and was told "oops, forgot to hit send, your vehicle is ready". My diagnosis was exactly right. Frustrating. Took 1.5 days to replace a part the book ... Read More Google - Oct 30, 2026
Excellent customer service provided from start to finish, very helpful and informative on all aspects of work done
2nd time in a row that the service department is unable to send the video of their inspection of service. They make recommendations with no explanation. My wife owns an Acura and they wash and vacuum out her car during every oil change. I expect better service when I pay a premium. I’m considering moving my business to the Minneapolis dealership.
Wonderful service during every visit.
I took my 2026 Defender for its first oil change. I also had a 4 wheel alignment and rotation. A open airbag deployment recall was handled as well. The work was completed within 2.25 hours at a reasonable price. The service and rep and tech were knowledgable and professional. A good experience all the way around.
Service department is excellent.
State of the art facility with great customer service. Prompt and professional with great results. If you own a Land Rover, bring it here for service.
⭐⭐⭐⭐⭐ Outstanding Service from Greg Rupp
I’ve had nothing but great experiences working with Greg Rupp. He previously took care of our vehicles at MB Feldman Imports, and when he moved to Land Rover Richfield, I was happy to follow him because I knew I could count on him.
Greg is the kind of professional who truly stands out. He’s knowledgeable, reliable, attentive, and genuinely cares about his customers. He has never let me down, and on many occasions, he has gone above and beyond to accommodate my needs. His commitment to providing excellent service and making sure everything ... Read More Google - Oct 9, 2026
Always a great experience ! Professional and knowledgable
First class service…
I needed service for my Range Rover Sport PHEV. Tyler was great at making sure I understood every step of the process and next steps. I was very impressed with the service overall!
Great and friendly service!!
We had an absolutely fantastic experience at Jaguar Land Rover Richfield buying a college car for our son. From start to finish, the entire process was easy, comfortable, and genuinely enjoyable.
Nick W. was exceptional. He is a total Land Rover nerd — in the best way! He could answer every technical question we asked, plus he was authentic, knowledgeable, patient, funny, and just an absolute joy to work with.
More impressive, Nick navigated working with both parents AND a teenager. He made our son feel like this was his car-buying experience while still understanding that Mom and Dad had plenty ... Read More DealerRater - Sep 25, 2026
Worst dealership I’ve ever been to in the service department service manager does not care about the customers. I bring my 2024 discovery sport in for an oil change and for a car shaking when breaking which happened less than eight months ago and they put new rollers and brakes on then I put on 10,000 miles and the brakes are out again and they want 2300 to Repair and will not give me a dime to help and will not warranty it after making four or five calls to the Dealer. They offered me $400 to help. Again they do not care ... Read More DealerRater - Sep 19, 2026
I appreciated that the service team got me in quickly to diagnose a suspension fault on my Range Rover. The diagnostic itself was thorough and identified the exact issue. Where I was disappointed was the repair estimate: over $17,000 for the ACE valve block and hydraulic lines, even though the report noted the system still had fluid at max pressure with no active leaks. It felt like the quote didn't reflect the actual severity described in the diagnostic, and the labor costs on the line replacement seemed steep. I'd like to see pricing that better matches what the diagnostic ... Read More Google - Sep 15, 2026
Always a great crew to work with. I drive further to go to this location.
Great Buying Experience!
I went to Richfield Land Rover to look at some vehicles. The facility was beautiful. I worked with Nick. He was great to work with. He worked hard to get me into the vehicle with the specs I was looking for.
The sales manager was great to work with as well. He gave me a fair price on my trade right away. After we agreed on the numbers for the purchase, he came back and alerted me to some additional savings I was eligible for. Saved me an additional $1,000.
The entire process was smooth and easy. I ... Read More DealerRater - Sep 1, 2026
Great communication, competent mechanic team and addressed issues clearly. Loaner vehicle was nice as well.
Tyler and Monte were both excellent to work with, will be coming back for all needed services!
I’ve been to many places, but this was truly one of the best experiences I’ve ever had. The service was outstanding, everyone was respectful and professional, and Tyler went above and beyond to add real value to the company Thank you, Tyler, and thank you to Range Rover Richfield Bloomington for the wonderful service👍🏼💯💯
Great communication, professional and courteous.
Thanks Chris
I should've leaned after the first or second issue I had, but I guess it took the third issue for me to say that I'll never do business here again. - Not honoring warranty issues - Charging for services that were prepaid and making me pay again - Outrageous "misc charges" added at the last second on to of already agreed upon service fees
Morrie’s Land Rover Richfield provides exceptional service! You can tell they truly care about their customers, not only what is best for them, but also for their vehicle. The time, care, and expertise with which they assisted us was beyond measure. My only complaint is that this service (especially that given by Monte, in particular!) isn’t available in Chicago!!
Excellent customer service-Nick is AMAZING! The entire dealership is super friendly and made my experience so great.
I've had the good fortune of driving a lot of different vehicles and working with a lot of different dealers over the years. Land Rover Richfield is a stand out in all the best ways. This was easily a 10/10 experience. Tyler was incredible to work with! They coordinated a windshield replacement with an auto glass service that works with my insurance. LR Richfield provided a loaner. The drop off was super easy. They did an oil change and worked on a recall while it was there too. When they got into the recall, it was going to take longer ... Read More Google - Aug 3, 2026
Tyler was helpful and provided great customer service. The vehicle was delivered as promised for our trip.
They have the best team! I would highly recommend them and if you want exceptional customer service just ask for Nick in sales! I will be buying again with them soon!
Tire was leaking air so I brought it in to double check what was wrong. Warrantee covered everything, great service as always!
Great communication. Great service. Thank you!!
This service department is amazing!
It was fast and efficient
The customer service and communication at Land Rover Richfield were exceptional. I am thoroughly satisfied with my experience there.
Tyler and porter service woman was very nice and helpful. Although my appointment took longer than anticipated they were very accommodating.
Always exceptional service! I wouldn't trust my vehicle with anyone else. I recently transferred some paint onto my car, and Cameron went above and beyond by removing it without me even asking. That kind of attention to detail and genuine care is what sets this team apart. The level of customer service here is truly outstanding. Thank you all for everything you do!
Very friendly representatives.
I cannot say enough about the exceptional service and professionalism I received from Greg Rupp and the team at Land Rover Richfield.
While driving from Rochester to Minneapolis, I experienced a frightening situation on the highway when my Land Rover suddenly would not accelerate. After spending the night in Minneapolis, I went to Land Rover Richfield first thing Saturday morning without an appointment, unsure of what to expect and without a loaner vehicle arranged.
The moment I walked through the door, I met Greg Rupp. He immediately reassured me that everything would be okay, took the time to listen to ... Read More DealerRater - Jun 27, 2026
Great service and friendly people.
My first Land Rover service was nothing short of 10/10. I’m new to the brand after a long history of domestic vehicles and appreciate the added courtesy, great space to work/relax while waiting, and hightened care for the vehicle. My service advisor and my tech were great!
from the time you walk in the door you feel like they really care, the quality of service is outstanding and extremely trustworthy
We had an oil change done. We love the videos we get about the car while it is on the hoist. We don’t always choose the recommendations but we appreciate the heads up. The service crew are always professional and communication is good.
Cameron was awesome. It was my first visit after getting frustrated at the golden valley dealership. You guys are amazing.
Simply one of the best dealerships I’ve ever worked with. From the sales department, including Diane and Vince. To the service like Monty, Tan and Kris. These cars may or may not reliable. But nothing rides like a Rover. And when the service is impeccable, it doesn’t really matter. The service visits here the sales visits are always a pleasure.
Service did a great job diagnosing the issues and taking care of them and also provided a wonderful loaner vehicle. I would definitely go back to Richfield Land Rover for service and or a new vehicle.
They are very nice and they do a great job on service and repairs. They explain what needs to be done.
It was horrible! They did absolutely nothing and charged me $284!!! Go somewhere else.
The consultant that I dealt with was exceptional. He was extremely attentive and did an excellent job explaining everything to me.
I just got my first car from Land Rover Richfield. I've purchased a lot of cars in my life, and I have to say that at that time I had one of the most pleasant experiences. I worked with Jeany Stavrovich. She was very courteous, professional and patient as well as their whole Team. And the entire purchasing process went smoothly and rapidly. I would return to Land Rover Richfield and recommend them to others. Thank you, Jeany!
Chris Cooley is the best service advisor. He has helped me for years. Monty is the best leading the way in the mechanic shop. Thank you gentlemen.
We stopped months ago looking at a Defender and didn’t find the one we were looking for. Caleb remembered what we were looking for and contacted us when the Defender we wanted was available. We traded in the vehicle we purchased and drove away with the Defender… we love it.
We are very happy with service provided. Very accommodating with loaner vehicle cuz of extended need.
This location I dropped off my car 2016 Range Rover to fix the heat after 3 days he call me the price to fix is almost 3000$ and I have warranty he said you have to pay 2250 after warranty I said ok fixed and after three days he said I change the water pump and change by bass for the heat but your heat is working the right side and left side no heat and he said just I charge for water pump and asked him how can you fixed he said need to change the heater core I tell him ok he ... Read More Google - Dec 27, 2025
Great service. People the are great. Ton is friendly, prompt and professional. They make me feel like I’m their only customer.
Called me n as I was unable to add my vehicle to the Land Rover app was told I needed to bring in proof of ownership and valid drivers license to get my vehicle registered arrived The show Was told to go around to the Service Center enter the service center where one gentleman later named Tyler was engaged with a guest. Another gentleman was speaking to a woman and brought her out to her Mercedes after 12 minutes of standing in the dealership Tyler finished with his guest asked what brought me in. I explained and he told me I ... Read More Google - Dec 13, 2025
Cole was awesome to work with. Very patient with us as we learned about the Range Rover brand. The entire team was easy to work with and a pleasure to do business with.
Such a beautiful dealership! Everybody is so nice and to deal with! Such a great experience!
Well, this is the third time my 2023 car has been there for the same problem… After not having it for 5 days again I got it back. It worked for 3 days and now it’s back to the way I brought it up again…. This is getting ridiculous on why you can’t figure out why it keeps telling me that the battery is low…. You should not have to drive a car for an hour a day to keep the battery charged…
Owning a Range Rover or Land Rover can sometimes be tough. But the cars are amazing. But the service will define your experience. Land Rover Ridgefield service is the best in the Midwest. We have worked with them for over six years and multiple vehicles. The one thing I know is they never minimize your concerns and always try to maximize your outcomes. It’s worth owning a JLR product when you work with this dealership. Ton , Monte, Chris and the crew in service - amazing. Diane Vince Betsy in sales and finance - unbelievable.
Chris-the associate was great. My one star review is due to them not fulfilling my warranty. I paid 2k for wheel and dent repairs. My last car payment was coming up (11/6) so I knew my warranty would be expiring. Over a month ago I reached out to get my rims and dents repaired. I was told each time, that the guy who does this work will return my call to get it scheduled. I never received a return call. I attempted to get this work done at another LR location but my warranty would not be covered there. I called ... Read More Google - Nov 3, 2025
Great experience! Quick turn around from start to finish. They went above and beyond to help us make the right choice.
I unfortunately have to leave a 2 star. The timeliness and transparency was lacking this time. The other 2 times ive been to this facility was great. But this time fell short. It really made an impact because my Discovery is my only vehicle. And I find it very strange that asking for tracking info on the part needed for the repair, actually produced a finished vehicle. I wanna give 5.....but I can't.
The service department is top notch! The explain the issues clearly, provide a loaner Land Rover so I can leave my own vehicle for the service, and wash and vacuum before I pick it up. Well done!!!
Efficient service from booking to service completion. Very professional and friendly staff. Waiting area is professionally maintained.
They are extremely professional and thorough, I will only use this dealer for my service needs now, as soon as I’m ready to get another car this is where I will be going!
Always prompt and helpful and always helping me get the most value. Great dealership. Thanks
Wonderfully competent and friendly service starting with Service Manager Greg Rupp . Bravo and thank you!
Great sales, service and finance departments. Reliable, responsive and knowledgeable staff. Would highly recommend this car dealership.
The customer service and communication was excellent. Cameron is very responsive and always kept me updated on progress.
Prompt service as scheduled. Thorough review. Friendly, knowledgeable staff. Chris was very professional and polite!
Went above and beyond in ensuring I was looked after due to a technical issue.
Great service and follow-up. Vehicle done on time. Everything was addressed as promised by the dealer.
My service on my new vehicle was effortless and timely with very friendly competent staff
My service advisor, Chris was amazing and kind! He helped me with everything! Highly recommend!
Had a very good service appointment was greeted quickly, explained everything very well, follow up was perfect
Had an engine check light so went straight to the dealership. They immediately brought my car into a service bay and took care of the problem. Super fast and friendly. They saved our vacation road trip!
Excellent service and communication by the service team. No concerns or issues with this department
This has been the Best experience I’ve had at a dealership from sales to service!
Friendly, fast services. Personnel are always welcoming. Service is thorough and competitively priced for Range Rover service.
Very friendly. Quick service. I think my advisor’s n same was Tyler, great guy!!