Customer Testimonials
Had my first preventive maintenance service done on my 2025 Defender. I travel 220 miles to the dealership, so I asked that it be done within 90 minutes when scheduling. Chris, the service advisor was very friendly and knowledgeable. The initial service was done in about an hour, they found I needed 4 wheel alignment which took about 30 minutes. Customer service and service were both very good. They met my timeline even with the additional alignment. I would recommend Landrover Richfield for purchasing and servicing.
Thank you so much Caleb, from the first day I walked in to buy my RRS to date, you have consistently responded to my emails promptly and you never get tired as i am learning more about my car. You chose the car for me since i dont know much about cars and i have zero regrets.. Great choice you made for me.
You saw me last week and you welcomed me like a special guest and quickly offered me a beverage even before asking for it... Excellent customer care service, Excellent communicator and very professional. You are the Land ... Read More Google - Jun 1, 2026
I freaking love this place!! I suggest all Range Rover drivers utilize their repair service! They have amazing customer service and actually get the job done! Unlike the one in Minneapolis! This is my go to from now on.
Great customer service. Very warm and hospitable people
from the time you walk in the door you feel like they really care, the quality of service is outstanding and extremely trustworthy
Great fast and friendly
I had left a couple of messages and it took a while for me to get my reservation for Service? but once I did, they were very prompt. They provided me a loaner car which was very nice and it appears they fix all the electrical problems I had with my vehicle. Cameron Johnson was very helpful! I still cannot get connected to the “Land Rover IControl” site. I need help with that. They just gave me a number to call and nobody answers??
I always have a excellent experience at RR Richfield because of Ton in the service dept..he is excellent and is very knowledgeable on all aspects of my vehicle
Well, my awesome Asian American buddy at the service center knows me so well, it's like we're besties. He keeps me in the loop about all the drama with my car, which I super appreciate. He's also on top of booking those appointments for me, so I'm giving him major props and a solid 5 stars for that one. Guess it's time to give these guys a shoutout this time.
The service department has been over backwards to always make things perfect. Friendly, timely, and exactly as promised.
Cameron was great with overall service experience very knowledgeable and made sure that I was satisfied with my service there. He made sure he advocated for me through my warranty claim. If I should need to visit again I will seek him out personally.
Great experience with the pre-purchase inspection on my vehicle. The team was professional, thorough, and very helpful throughout the process. Tyler was great, and Greg was incredibly informative over the phone—so kind and patient while going over the vehicle’s past service history with me. I really appreciated the honesty, attention to detail, and excellent customer service. They made me feel much more confident in my purchase. Highly recommended!
I was in and out in an hour and a half. Very efficient and friendly service.Ton Dao was very nice to work with. He explained the process and additional services needed.
Service has been top notch. The staff is extremely helpful and accommodating.
Great service and Tyler is so clear and helpful. This is the place to go for Landrover service.
Well organized
I had a great experience at Land Rover Richfield. My vehicle had a coolant leak issue, which can be stressful, but the team handled it professionally from start to finish. Cameron, in particular, provided excellent customer service — he was knowledgeable, attentive, and kept me informed throughout the entire process.
He made sure I understood what was going on with my vehicle and answered all my questions without rushing. The repair was completed efficiently, and everything has been running smoothly since.
I really appreciate the transparency and care I received. I would definitely recommend this location, and especially Cameron, if you’... Read More Google - May 1, 2026
Everything went very smoothly. All staff were friendly and informative. I worked with Greg, Cam and Jack.
My Defender was towed on Monday morning and back in my drive Friday afternoon. The alternator was replaced and electrical system thoroughly checked. Good work and service.
We had an oil change done. We love the videos we get about the car while it is on the hoist. We don’t always choose the recommendations but we appreciate the heads up. The service crew are always professional and communication is good.
Client service from the Land Rover service Bay is excellent. From the tickler phone call and text reminding you of your appointment to the reception and expedited service when requested — all is appreciated.
Superior Customer, the Team in general are super responsive and they assure to check more than you ask and go over and beyond for there customers, I appreciate you All.
Excellent service. The manager ride-along was a welcome change from other dealers and allowed me to explain the issue in real time. The service advisor was very helpful in coordinating the work and having a loaner car ready to go. The issue was resolved and the overall experience was excellent. One suggestion for improvement would be returning the car fully charged (I live out of town) and washed.
Cameron was awesome. It was my first visit after getting frustrated at the golden valley dealership. You guys are amazing.
Simply one of the best dealerships I’ve ever worked with. From the sales department, including Diane and Vince. To the service like Monty, Tan and Kris. These cars may or may not reliable. But nothing rides like a Rover. And when the service is impeccable, it doesn’t really matter. The service visits here the sales visits are always a pleasure.
Very responsive and friendly staff. I had a loaner vehicle for three months and was never inconvenienced during that time. It’s easy to get frustrated with a dealership when the wait is that long, but in this case, the delay was due to a part on backorder, which was beyond their control. They were transparent and communicative throughout the entire process.
Both the repair and the loaner were covered under my vehicle’s warranty, which made a significant difference. I can’t imagine the hardship this would have caused if it had been out of warranty—something worth considering ... Read More Google - Apr 9, 2026
Thank you for the great service! Especially by Greg Rupp!
Always best customer service!
Phenomenal service overall
Service did a great job diagnosing the issues and taking care of them and also provided a wonderful loaner vehicle. I would definitely go back to Richfield Land Rover for service and or a new vehicle.
Chris was excellent to work with. Very informative and spent extra time to go through the vehicle features with me. Would highly recommend Chris and the team at Richfield Land Rover. A+
Great service - very efficient and informative
Overall good job ,but I need to bring the car back there is a slight adjustment need to be make for the alignment,the steering is little bit off .
I couldn’t be happier with the service I received at Morrie’s Land Rover Richfield. Their exceptional customer service and attention to detail truly set them apart.
The team was incredibly thorough with their diagnostics and took the time to walk me through every issue step by step. What really stood out was the entire customer approach—they were helpful and transparent from start to finish, making the whole process smooth and stress-free.
A highlight was test driving and then sitting down with the supervisor of the shop. He took the time to make sure I truly understood exactly ... Read More Google - Mar 6, 2026
Great experience with Janna, Vince, and Elizabeth to find my dream car.
Excellent service. Tyler was fantastic ensuring that I was satisfied along the way.
I am a Desert Storm Gulf War veteran. Thankfully the state of Minnesota Department of Veterans Affairs is helping me out with this car repair using our one time in our life veterans relief Grant. The Minnesota Department of Veterans Affairs approved me for $4700 work to get things in order on my vehicle. After the 500 dollar inspection they found IBS battery management system had to be replaced because I replaced, it with a cheaper aftermarket on Amazon. Also, they seen that my boots need to be replaced because the bushings were torn and they also replace a water pump that ... Read More Google - Feb 26, 2026
Always friendly, always accommodating.
Greg at the Richfield location got my vehicle in quickly for a trim/window (no one was quite sure what the actual issue was at the time) leak issue. They figured it out, and no more leak! Although I didn’t buy my vehicle at Land Rover Richfield, I’ll be bringing it to this service center for any future repairs and scheduled maintenance. Thanks again!
The guys were super professional and got me back on the road ASAP.
Efficient and professional Well done
Great service!
Knowledgeable service staff and technicians.
Tyler offered great customer service and having a courtesy car was super helpful. Thanks for making my car maintenance a breeze.
Top notch customer service
Always a fantastic experience! Great communication, completed when promised and fair pricing.
They are very nice and they do a great job on service and repairs. They explain what needs to be done.
Always very helpful and insightful service.
Big Thanks to Chris in the Service Department on getting my RR Autobiography LWB back to me all fixed up and ready to go!!
Great service and people.
Very positive experience.
I always receive amazing service from this Land Rover, Richfield! Nick, my sales professional, is excellent, and Tyler makes checking my vehicle in quick and easy. The service team is fantastic as well—professional, friendly, and efficient. I just had my one-year oil change done, and the price was very reasonable. They consistently go above and beyond, winning me over time and time again!
Good all around
Amazing!!! Tyler and the service crew go above and beyond every time ! I love my defender❤️
I always appreciate the friendly customer service here. Everyone is really nice and explains the details of the service my vehicle needs/is getting. Very efficient and knowledgeable about the specifics of my vehicle!
The consultant that I dealt with was exceptional. He was extremely attentive and did an excellent job explaining everything to me.
I just got my first car from Land Rover Richfield. I've purchased a lot of cars in my life, and I have to say that at that time I had one of the most pleasant experiences. I worked with Jeany Stavrovich. She was very courteous, professional and patient as well as their whole Team. And the entire purchasing process went smoothly and rapidly. I would return to Land Rover Richfield and recommend them to others. Thank you, Jeany!
Great communication and quick service
Great experience with the team!! Love the communication, the video shared with voiceover details before making any decisions on how to proceed, along with how much it will be prior to completing the repairs. No surprises!
As always top tier service!!
Always great service from the entire team!
Chris Cooley is the best service advisor. He has helped me for years. Monty is the best leading the way in the mechanic shop. Thank you gentlemen.
Good communication and energy from the service rep.
They made this very easy and I appreciate their flexible.
A great service acumen. Thank you to the service team. Much appreciated.
We stopped months ago looking at a Defender and didn’t find the one we were looking for. Caleb remembered what we were looking for and contacted us when the Defender we wanted was available. We traded in the vehicle we purchased and drove away with the Defender… we love it.
We are very happy with service provided. Very accommodating with loaner vehicle cuz of extended need.
LR Richfield did a great job and Ton always kept me up to date on what was being done which I greatly appreciated.
Top notch service every time. I much prefer the Richfield location over the Minneapolis location.
Great service as always
Scheduling was simple. Was treated like a VIP from the minute I arrived. Great Service Reps were very friendly and helpful. Loved the experience!